Oto Wash, a brand of Solid Integrated Business (“we”, “our”, “us”), developed the Oto Wash Mobile Apps to provide users with car wash shop searches, car care service bookings, and online payment options. This Privacy Policy outlines our practices concerning the collection, use, and disclosure of personal data when you use our services. It also explains your rights and our responsibilities under applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR) and the Republic Act 10173 (Data Privacy Act of 2012).

By choosing to use our Service, you acknowledge and consent to the terms described in this Privacy Policy.

Information We Collect and How We Use It

For a better experience while using our Service, we may require you to provide certain personally identifiable information, such as:

• Full name, email address, phone number
• Physical address, billing, and shipping details
• Geolocation data (for accurate car wash service recommendations)
• Payment information (e.g., credit card details)
• Device identifiers (e.g., IMEI, MAC address)
• Any other data required to facilitate your use of the app and services

We process your personal data for the following purposes:

• To facilitate car wash bookings and payments
• To improve the user experience and tailor service recommendations
• For customer support and dispute resolution
• To send transactional communications, including receipts, booking confirmations, and customer satisfaction surveys
• To comply with legal obligations (e.g., tax laws, consumer protection regulations)
• For marketing purposes, subject to your consent

Non-Personal Data

We may collect non-personally identifiable information automatically while you interact with the app, such as:

• Device type, operating system version, screen resolution
• App usage data, including features accessed, time spent on pages, and search queries
• IP address, browser type, and Internet Service Provider (ISP)
• Crash reports, diagnostic data, and performance logs

This data is used to optimize our service, enhance app functionality, and for analytical purposes.

Legal Basis for Processing Personal Data

We collect and process your personal information based on the following legal grounds:

• Contractual necessity: To fulfill the terms of service for bookings and payments made through the app.
• Legitimate interests: For fraud detection, security measures, and improvement of our services.
• Legal compliance: To adhere to obligations under applicable law, such as anti-money laundering regulations.
• Consent: For marketing communications, geolocation tracking, and sharing of non-essential data with third parties, we will seek your explicit consent.

Third-Party Services and Data Sharing

We may share your information with third parties to perform essential functions related to our business operations, including:

• Payment processors: To facilitate transactions made via the app (e.g., Stripe, PayPal)
• Cloud service providers: For data storage and backup
• Marketing partners: For targeted advertisements and analytics
• Regulatory bodies and authorities: To comply with legal obligations or in response to lawful requests

These third parties are obligated to maintain confidentiality and are only permitted to use your data for the purposes described in this policy.

Please note: Certain third-party services used in our app, such as Google Play Services, have their own privacy policies, which you should review separately.

Data Security and Retention

We employ industry-standard encryption protocols (such as SSL) and secure data storage measures to protect your information from unauthorized access, disclosure, alteration, or destruction. Access to your data is limited to authorized personnel who require it to perform their job functions. While we take all reasonable precautions, no data transmission over the internet or electronic storage can be guaranteed to be completely secure.

We retain your personal data for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy. Upon termination of your account or after a reasonable retention period, your data will be securely deleted or anonymized.

International Data Transfers

Personal information may be stored and processed in data centers located outside your country of residence, including countries that may have less stringent data protection regulations. We take appropriate measures to ensure that your data remains protected in accordance with applicable laws, including using Standard Contractual Clauses (SCCs) and other lawful mechanisms for international data transfers.

Your Data Protection Rights

Depending on your jurisdiction, you may have the following rights concerning your personal data:

• Right to access: You can request a copy of the personal data we hold about you.
• Right to correction: If your data is inaccurate or incomplete, you may request corrections.
• Right to deletion: In certain circumstances, you have the right to request the deletion of your personal data.
• Right to object: You may object to the processing of your personal data for specific purposes, such as marketing.
• Right to data portability: You can request that we provide your personal data in a structured, machine-readable format.

To exercise any of these rights, please contact us at [email/contact details]. We will respond to requests within the legally required timeframe.

Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you and the relevant regulatory authorities within the timeframe specified by applicable laws. We will also take all necessary measures to contain and mitigate the impact of the breach.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page and will take effect immediately. We encourage you to review this policy periodically to stay informed of how we protect your information.

Contact Us

If you have any questions or concerns regarding our privacy practices, please contact our Customer Service.