Oto Wash Platform’s Terms and Conditions

1. Introduction

Welcome to Oto Wash — a technology platform that connects car owners with car wash service providers and their employees. These Terms and Conditions (“Terms”) govern your access and use of the Oto Wash mobile applications, websites, and services (collectively, the “Platform”).

By using Oto Wash, you agree to these Terms. If you do not agree, you must not access or use the Platform.

2. Definitions
  • Customer – An individual using the Oto Wash platform to book and pay for car wash or vehicle care services.
  • Shop Owner – An independent business operator providing services via the Oto Wash platform.
  • Employee/Worker – A staff member employed or contracted by a Shop Owner to fulfill booked services.
  • Oto Wash (Platform Provider) – Refers to the company providing the Oto Wash platform, acting as a technology facilitator, not a service provider or employer.
3. Eligibility

You must:

  • Be at least 18 years old.
  • Have legal authority to enter into contracts.
  • Agree to comply with all local laws and regulations applicable to your use of the Platform and the services.
4. User Roles and Responsibilities
4.1. Customers
  • You are responsible for providing accurate booking information (vehicle, time, location).
  • You agree to pay the full price of services booked through the Platform.
  • Cancellations and refunds are subject to the cancellation policy specified in the booking.
  • You must treat all Shop Owners and Employees respectfully and avoid abusive or unsafe behavior.
  • Reviews and feedback must be honest, constructive, and free from defamation or harassment.
4.2. Shop Owners
  • You are solely responsible for the services you provide, including quality, pricing, and compliance with applicable laws.
  • You are required to ensure all Employees working under your shop are trained, equipped, and compensated fairly.
  • You must fulfill bookings on time and provide updates via the Platform.
  • You acknowledge and agree that Oto Wash acts only as a facilitator and does not employ you.
4.3. Workers / Employees
  • You must perform services with professionalism, cleanliness, and care.
  • You are responsible for representing your assigned shop positively and upholding customer satisfaction.
  • Your compensation, work conditions, and agreements are between you and the Shop Owner, not Oto Wash.
4.4. Oto Wash (Platform Provider)
  • Provides the Platform to facilitate discovery, booking, communication, and payments between users.
  • Does not offer car wash or care services and is not a party to service contracts between customers and shops.
  • May, at its sole discretion, suspend or terminate access to the Platform for violations of these Terms.
5. Payments and Fees
  • Payments are processed through secure third-party gateways integrated into the Platform.
  • Oto Wash may charge platform service fees, which will be clearly indicated before finalizing a booking.
  • Shop Owners are responsible for any applicable taxes on income earned through Oto Wash.
6. Cancellation and Refund Policy
  • Cancellations must be made before the service start time as specified per shop.
  • Late cancellations or no-shows may result in partial or full charge depending on the shop’s policy.
  • Refunds, if any, will be processed according to the individual shop’s policy and are not guaranteed by Oto Wash.
7. User Conduct

You agree to:

  • Use the Platform only for lawful purposes.
  • Not impersonate another person or create multiple fake accounts.
  • Not misuse, reverse-engineer, or attempt to gain unauthorized access to the Platform.
  • Not use the Platform to harass, threaten, or defraud others.
8. Data Privacy

Oto Wash handles your data in accordance with our Privacy Policy. You consent to the collection, use, and storage of your data for the purposes of:

  • Providing and improving services.
  • Fulfilling legal obligations.
  • Communicating with you regarding your bookings and Platform updates.
9. Disclaimers and Limitation of Liability
  • Oto Wash does not guarantee the quality or availability of services provided by Shop Owners.
  • The Platform is provided “as is” without warranties of any kind.
  • Oto Wash is not responsible for:
    • Disputes between Customers and Shop Owners or Employees.
    • Damages to vehicles or property.
    • Missed appointments or unsatisfactory services.

To the maximum extent permitted by law, Oto Wash’s total liability shall not exceed the amount you paid through the Platform in the past 3 months.

10. Termination

We may suspend or terminate your access to the Platform at any time, with or without notice, for any of the following reasons:

11. Modifications to Terms
  • Violation of these Terms.
  • Fraudulent activity.
  • Threats to the security or integrity of the Platform.

Oto Wash reserves the right to change these Terms at any time. We will notify users via in-app notifications or email. Continued use of the Platform after such updates constitutes acceptance.

12. Governing Law

These Terms are governed by the laws of the jurisdiction in which Oto Wash is registered. Any disputes shall be resolved exclusively in the competent courts of that jurisdiction.

13. Effectivity

Effective Date: June 22, 2025
Document Last Updated: June 22, 2025